Privacy Policy

Data we collect

We only gather the information required to deliver VoLog and keep your tables safe.

• Account information (name, email, avatar, language preferences).
• Content you create: campaigns, sessions, raw notes, characters, imports, and attachments submitted for compilations.
• Anonymized usage data (technical logs, device metadata, Mercure events) to protect the platform.
• Payment references shared with our provider to activate plans and credit packs.

How we use data

Data is strictly used to operate VoLog and enhance your workshops.

• Run core features (real-time saving, sharing, narrative compilation, exports).
• Sync notes and preferences across your devices and authorized teammates.
• Send product updates, session reminders, and pricing notices when you opted in.
• Deliver customer support and investigate reported incidents.
• Comply with legal and accounting duties and prevent abuse.

Storage and retention

We apply retention periods aligned with the service level you expect.

• Data is hosted in the European Union by GDPR-compliant vendors.
• Content linked to an account remains stored while a subscription or credit balance is active, then archived no later than 6 months after inactivity.
• Deletions triggered in the interface propagate to active backups within 30 days.
• Restricted access, encryption in transit, and reinforced logging on repositories containing sensitive notes.

Sharing & subprocessors

We never sell your information. Limited sharing occurs only with trusted partners.

• Payment processors (Stripe) so subscriptions and packs are charged without exposing card numbers.
• Hosting, CDN, and messaging services required to keep the platform available.
• Aggregated, anonymized analytics to understand high-level usage and prioritize the roadmap.
• Competent authorities when required by law or to protect our rights.

Your choices and rights

You stay in control of your information.

• Update personal data and preferences from your account space.
• Export campaigns, sessions, and notes through in-product tools or by contacting support.
• Delete a campaign, a note, or your entire account; we confirm receipt and completion.
• Adjust notification and newsletter settings directly inside your preferences.
• Withdraw consent for optional uses; we immediately adapt the related processing.

Contact us

Reach out whenever you have a privacy question or want to exercise a right.

We respond within 72 business hours and keep you informed about the resolution.