General Terms of Sale

Article 1 - Publisher identification

The VoLog service is published by EURL FOOBAR, with share capital of 500 euros, registered with the RCS of Boulogne-sur-Mer under number 999 335 946, whose registered office is located at 19 rue Louis David, 62280 Saint-Martin-Boulogne, France,
hereinafter referred to as "the Publisher".

Article 2 - Purpose

These General Terms of Sale define the conditions under which the Publisher provides users with access to VoLog, an online platform designed to turn the content of a game or audio file into a structured Session, then organize campaigns, Sessions, and game content, including audio files and automated note preparation.

These Terms of Sale apply to any subscription to a paid plan and any purchase of credits via the platform.

Article 3 - Service description

VoLog is an online digital service that notably lets users:

• creating and organizing campaigns, Sessions, and notes,
• taking notes in real time or from imported audio,
• automated compilation of notes in different forms,
• management of usage credits,
• access to features according to the subscribed plan,
• optional public sharing of campaigns or Sessions.

The service is provided exclusively as online access, with no delivery of physical goods.

Article 4 - Access to the service

Access to the service requires the prior creation of a user account.

The user undertakes to provide accurate information and to maintain the confidentiality of their credentials. Any use of the service carried out from the account is deemed to have been carried out by the account holder.

Article 5 - Offers, subscriptions, and billing

5.1 Subscriptions

VoLog offers several subscription plans whose characteristics (price, features, included credits, and billing period) are specified on the site at the time of subscription.

Subscriptions are entered into without a commitment period and can be taken out on a monthly or annual basis, with automatic renewal.

The user may cancel their subscription at any time from their account.

For historical standard subscriptions, any billing period started is due and cancellation takes effect at its end. For Managed subscriptions, the cancellation and refund terms displayed by Link and applicable statutory rights prevail.

5.2 Billing

For every new purchase, Link acts as merchant of record through Stripe Managed Payments: Link collects the order, issues the invoice, and handles transactional, tax, and refund obligations in supported countries.

Subscriptions purchased before this change keep their original billing arrangement: FOOBAR remains the seller and Stripe acts as payment and tax-calculation provider. They are neither migrated nor interrupted.

Invoices and subscriptions for both Managed and historical purchases are available through Stripe Billing Portal. Managed refund requests remain subject to the rules of merchant of record Link and applicable local rights; VoLog support remains available at contact@volog.app.

Article 6 - Credits

Certain features of the service require the use of credits.

Credits:

• do not constitute electronic money or a monetary value,
• are strictly personal and non-transferable,
• are consumed when using the relevant features,
• are neither exchangeable nor refundable for historical standard purchases, except where required by law; refunds for Managed purchases follow the policy displayed by Link and applicable local rights,
• never expire and remain available while the account is open.

Running out of credits may temporarily prevent access to certain features.

Article 7 - Prices and payment terms

Reference prices are stated in euros, taxes included. For payment in another currency, the final local amount, including taxes, is displayed in Checkout before confirmation.

New purchases are processed by Link as merchant of record through Stripe Managed Payments. Adaptive Pricing uses the exchange rate shown at payment, which may include a 2 to 4% currency-conversion margin paid by the user. Historical purchases remain processed by Stripe on behalf of FOOBAR.
No banking data passes through or is stored on the Publisher's servers.

The Publisher may change its reference prices. New prices apply to new orders and, after prior notice, to the relevant subsequent billing periods.

Article 8 - Right of withdrawal

In Stripe Checkout, before confirming the purchase, the user checks the mandatory acceptance of the Terms of Sale and thereby expressly requests immediate performance of the digital service before any applicable withdrawal period expires. VoLog retains the proof supplied by Stripe together with the account, offer, locale, applicable URL and legal snapshot, Terms version, date, and Checkout Session identifier.

Under article L.221-25 of the French Consumer Code, the user acknowledges that the right of withdrawal is lost once the contract has been fully performed. If that right is exercised after the expressly requested service has started but before full performance, an amount proportionate to the service already provided may remain payable, without prejudice to more favorable local rights, statutory guarantees, and the refund rules displayed by Link.

Article 9 - Acceptable use of the service

The user undertakes to use the service in a manner consistent with its intended purpose.

In particular, the following are prohibited:

• any abusive use or misuse of the service,
• any attempt at voluntary overload or unauthorized automation,
• any use for illegal purposes or contrary to public order,
• any resale or making the service available to third parties without authorization.

Article 10 - User content

The user remains the sole owner of the content they create or import on the platform.

They grant the Publisher a non-exclusive license, limited and strictly necessary for the technical operation of the service, including hosting, processing, and display of content.

The Publisher does not exploit user content for commercial purposes without their agreement.

The user guarantees that their content does not infringe third-party rights.

Article 11 - Automated features

The user acknowledges that certain service features rely on automated processing.

These features are offered as assistance and may contain approximations, omissions, or errors. The results provided have no contractual value and remain under the user's responsibility. Generated content does not constitute advice, a recommendation, or an automated decision within the meaning of regulations.

Article 12 - Service availability

The service is provided "as is" and subject to infrastructure availability.

The Publisher does not guarantee continuous availability and reserves the right to temporarily interrupt access for maintenance, updates, or improvements, without compensation.

Article 13 - Liability

The Publisher's liability cannot be engaged in the event of:

• use of the service that does not comply with its intended purpose,
• indirect loss of data or content,
• interpretation or use of generated content,
• failure attributable to third-party services.

In any event, the Publisher's liability is strictly limited to the amount actually paid by the user during the last twelve months.

Article 14 - Termination

The user may cancel their subscription at any time from their account.

Cancellation takes effect at the end of the current billing period, whether monthly or annual.

For a historical standard subscription, no prorated refund is issued for a started period, except where required by law. For a Managed subscription, requests are handled under the policy displayed by Link and applicable local rights.

Unused credits remain available after subscription cancellation and never expire. Closing the account, however, removes access to any remaining balance.

Article 15 - Personal data

Personal data is processed in accordance with applicable regulations and the privacy policy available on the site.

Article 16 - Consumer mediation

If you have not been able to resolve your dispute after sending us a written complaint (letter or email), dated, recalling the circumstances that gave rise to the dispute and what you are requesting, you may refer the consumer mediator - designated below - if you received a negative written response from us or if you have not received a response two months after sending your complaint.

In accordance with articles L.616-1 and R.616-1 of the French Consumer Code, our company has set up a consumer mediation scheme.

The selected mediation entity is:

MÉDIATION CONSOMMATION DÉVELOPPEMENT / MED CONSO DEV

Website: https://www.medconsodev.eu

Postal address:
MÉDIATION CONSOMMATION DÉVELOPPEMENT
C/O Centre d’Affaires Stéphanois SAS
IMMEUBLE L’HORIZON - ESPLANADE DE FRANCE
3, RUE J. CONSTANT MILLERET
42000 SAINT-ÉTIENNE

Article 17 - Governing law and competent jurisdiction

These Terms of Sale are governed by French law.

In the event of a dispute not resolved amicably, the French courts shall have exclusive jurisdiction.