General Terms of Sale

Article 1 – Publisher identification

The Volog service is published by the company EURL FooBar with a capital of 500 euros, registered with the RCS of Boulogne sur mer under number 999 335 946, whose registered office is located at 19 rue Louis David 62280 Saint Martin Boulogne,
hereinafter referred to as "the Publisher".

Article 2 – Purpose

These General Terms of Sale (hereinafter the "CGV") are intended to define the conditions under which the Publisher provides users with access to the Volog service, an online platform for note-taking, organizing role-playing campaigns and sessions, and automated compilation of narrative content.

The CGV apply to any subscription to a paid plan and any purchase of credits via the platform.

Article 3 – Service description

Volog is an online digital service that allows in particular:

• creating and organizing campaigns, sessions, and notes,
• taking notes in real time,
• automated compilation of notes in different forms,
• management of usage credits,
• access to features according to the subscribed plan,
• optional sharing of content.

The service is provided exclusively as online access, with no delivery of physical goods.

Article 4 – Access to the service

Access to the service requires the prior creation of a user account.

The user undertakes to provide accurate information and to maintain the confidentiality of their credentials. Any use of the service carried out from the account is deemed to have been carried out by the account holder.

Article 5 – Offers, subscriptions, and trial period

5.1 Subscriptions

Volog offers several subscription plans whose characteristics (price, features, included credits, and billing period) are specified on the site at the time of subscription.

Subscriptions are entered into without a commitment period and can be taken out on a monthly or annual basis, with automatic renewal.

The user may cancel their subscription at any time from their account.

Any billing period started is due.
Cancellation takes effect at the end of the current billing period, whether monthly or annual.

5.2 Free trial period

Some plans, whether monthly or annual, may include a free trial period.

During this period, the user may cancel their subscription without charge and no payment will be collected.

If cancellation does not occur before the end of the trial period, the subscription will automatically convert to a paid subscription according to the selected billing period.

Article 6 – Credits

Certain features of the service require the use of credits.

Credits:

• do not constitute electronic money or a monetary value,
• are strictly personal and non-transferable,
• are consumed when using the relevant features,
• are neither refundable nor exchangeable,
• may expire depending on the subscribed plan or in the event of cancellation.

Exhaustion of credits may result in temporary blocking of certain features.

Article 7 – Prices and payment terms

Prices are indicated in euros, all taxes included (TTC).

Payment is processed by the secure payment provider Stripe.
No banking data passes through or is stored on the Publisher's servers.

The Publisher reserves the right to change its prices at any time. New prices will apply to subsequent billing periods, after prior notice to the user.

Article 8 – Right of withdrawal

In accordance with article L.221-28 of the French Consumer Code, the user acknowledges and expressly accepts that performance of the service begins as soon as the order is validated.

As a result, the user expressly waives their right of withdrawal upon access to the service, including when using a free trial period.

Article 9 – Acceptable use of the service

The user undertakes to use the service in a manner consistent with its intended purpose.

In particular, the following are prohibited:

• any abusive or diverted use of the service,
• any attempt at voluntary overload or unauthorized automation,
• any use for illegal purposes or contrary to public order,
• any resale or making the service available to third parties without authorization.

Article 10 – User content

The user remains the sole owner of the content they create or import on the platform.

They grant the Publisher a non-exclusive license, limited and strictly necessary for the technical operation of the service, including hosting, processing, and display of content.

The Publisher does not exploit user content for commercial purposes without their agreement.

The user guarantees that their content does not infringe third-party rights.

Article 11 – Automated features

The user acknowledges that certain service features rely on automated processing.

These features are offered as assistance and may contain approximations, omissions, or errors. The results provided have no contractual value and remain under the user's responsibility. Generated content does not constitute advice, a recommendation, or an automated decision within the meaning of regulations.

Article 12 – Service availability

The service is provided "as is" and subject to infrastructure availability.

The Publisher does not guarantee continuous availability and reserves the right to temporarily interrupt access for maintenance, updates, or improvements, without compensation.

Article 13 – Liability

The Publisher's liability cannot be engaged in the event of:

• use of the service that does not comply with its intended purpose,
• indirect loss of data or content,
• interpretation or use of generated content,
• failure attributable to third-party services.

In any event, the Publisher's liability is strictly limited to the amount actually paid by the user during the last twelve months.

Article 14 – Termination

The user may cancel their subscription at any time from their account.

Cancellation takes effect at the end of the current billing period, whether monthly or annual.

No refund will be issued for a started period.

Unused credits are permanently forfeited on the termination date.

Article 15 – Personal data

Personal data is processed in accordance with applicable regulations and the privacy policy available on the site.

Article 16 – Consumer mediation

If you have not been able to resolve your dispute after sending us a written complaint (letter or email), dated, recalling the circumstances that gave rise to the dispute and what you are requesting, you may refer the consumer mediator – designated below – if you received a negative written response from us or if you have not received a response two months after sending your complaint.

In accordance with articles L.616-1 and R.616-1 of the French Consumer Code, our company has set up a consumer mediation scheme.

The selected mediation entity is:

MÉDIATION CONSOMMATION DÉVELOPPEMENT / MED CONSO DEV

Site : www.medconsodev.eu

Postal address:
MÉDIATION CONSOMMATION DÉVELOPPEMENT
C/O Centre d’Affaires Stéphanois SAS
IMMEUBLE L’HORIZON – ESPLANADE DE FRANCE
3, RUE J. CONSTANT MILLERET
42000 SAINT-ÉTIENNE

Article 17 – Governing law and competent jurisdiction

These CGV are governed by French law.

In the event of a dispute not resolved amicably, the French courts shall have exclusive jurisdiction.